Privacy Policy
SwiftSync Technologies ("SwiftSync", "we", "our", or "us") respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, protect, and disclose information when you use the SwiftSync AI Acoustic & Monitoring platform, including our desktop application, mobile application, website, cloud services, and related products (collectively, the "Services").
By creating an account or using our Services, you agree to this Privacy Policy. If you do not agree, you must stop using the Services.
1. Who We Are
SwiftSync Technologies develops software and cloud services for the swiftlet farming industry. Our Services include acoustic engineering tools, ranch monitoring, environmental analysis, reporting, data synchronization, and subscription-based digital services.
Our Services are available through:
- Windows Desktop Application
- Android Application
- Website
- Cloud Platform
- Future platforms released by SwiftSync Technologies
2. Information We Collect
We collect only the information reasonably required to operate, improve, secure, and support our Services.
Account Information
When you create an account, we may collect:
- Name
- Email address
- Address
- Country
- Phone
- Login credentials
- Profile information you choose to provide
Ranch Information
You may voluntarily provide information including:
- Ranch name
- Ranch location
- Number of floors
- Production records
- Harvest records
- Environmental measurements
- Equipment information
- Monitoring history
- Other operational information entered into the Services.
Audio Information
Depending on the features you use, we may collect:
- Audio recordings
- Uploaded sound files
- Generated sound presets
- Acoustic analysis results
- Audio processing settings
Device Information
We automatically collect technical information including:
- Device type
- Operating system
- Application version
- IP address
- Browser type
- Crash reports
- Diagnostic log
- Performance statistics
This information helps us maintain system stability, improve performance, and diagnose technical issues.
Subscription Information
When purchasing a subscription, payment processing is handled by our authorized payment providers.
SwiftSync does not store your complete credit card or payment information.
Usage Information
We collect information regarding how you use our Services, including:
- Features accessed
- Login activity
- Synchronization history
- Settings preferences
- Service usage statistics
- Error reports
3. How We Use Your Information
We use your information to:
- Create and manage your account.
- Deliver our Services.
- Synchronize data across your devices.
- Process uploaded audio files.
- Generate acoustic analysis.
- Store ranch records.
- Improve application performance.
- Maintain platform security.
- Detect fraud or unauthorized activity.
- Provide customer support.
- Send important service notifications.
- Process subscriptions and billing.
- Comply with legal obligations.
We do not use your personal information for purposes unrelated to the Services without your consent, unless required by law.
SwiftSync Technologies ("SwiftSync", "we", "our", or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and safeguard information when you use the SwiftSync AI Acoustic & Monitoring platform, including our desktop application, mobile application, website, cloud services, and related products (collectively, the "Services").
By accessing or using our Services, you acknowledge that you have read and agree to this Privacy Policy. If you do not agree, you must discontinue use of the Services.
1. Who We Are
SwiftSync Technologies develops software and cloud-based solutions for the swiftlet farming industry. Our Services include acoustic engineering, ranch monitoring, environmental prediction, equipment management, production records, cloud synchronization, analytics, reporting, and subscription-based digital services.
2. Information We Collect
We collect information necessary to operate, maintain, improve, and secure our Services. When you create an account, we may collect your name, email address, login credentials, profile information, and any information you voluntarily provide. When using the Services, you may choose to provide ranch information including ranch name, location, production records, harvest records, environmental measurements, equipment information, monitoring history, and other operational data. If you use our acoustic features, we may collect uploaded audio recordings, generated sound presets, acoustic analysis results, audio processing settings, and related technical information required to provide the requested functionality. We automatically collect technical information including device type, operating system, application version, browser type, IP address, crash reports, diagnostic logs, performance statistics, and application usage information. If you purchase a subscription, payments are processed by authorized third party payment providers. SwiftSync does not store your complete payment card details. We also collect service usage information such as login history, synchronization activity, feature usage, application settings, subscription status, and error reports.
3. How We Use Your Information
We use your information to create and manage your account, provide the Services, synchronize data across your devices, process uploaded audio files, generate acoustic analysis, store ranch records, improve application performance, maintain platform security, investigate unauthorized activities, process subscriptions, provide customer support, communicate important service updates, comply with legal obligations, and protect the rights, property, and security of SwiftSync Technologies and our users.
We will not use your personal information for unrelated purposes without your consent unless required or permitted by applicable law.
4. User Accounts
You are responsible for maintaining the confidentiality of your account credentials and for all activities performed under your account. You must provide accurate and current information when registering an account and promptly update any changes. SwiftSync reserves the right to suspend, restrict, or terminate any account containing false, misleading, or fraudulent information, or any account used in violation of our Terms of Use.
5. Audio Files and Ranch Data
Our Services allow you to upload, create, process, and store audio recordings, acoustic presets, ranch records, environmental data, production records, equipment information, and other content you choose to submit. You retain ownership of your content. By uploading or submitting content to the Services, you grant SwiftSync a non-exclusive, worldwide, royalty-free license to host, store, process, transmit, back up, analyze, and display such content solely for operating, maintaining, securing, improving, and providing the Services. You are solely responsible for ensuring that you have the necessary rights and permissions to upload any content. You must not upload unlawful, infringing, malicious, or harmful material. SwiftSync does not monitor or verify the accuracy, completeness, or legality of user-generated content and accepts no responsibility for any loss or damage arising from such content.
6. Cloud Storage
SwiftSync uses secure cloud infrastructure to store, synchronize, process, and back up your data. Your information may be processed on servers located in different countries depending on our service providers and operational requirements. While we implement commercially reasonable administrative, technical, and organizational safeguards to protect your information, no method of electronic storage or internet transmission is completely secure. You acknowledge and accept these inherent risks when using the Services.
7. Data Sharing
SwiftSync does not sell, rent, or trade your personal information. We may disclose your information only when necessary to operate the Services, process payments, provide customer support, comply with applicable laws, respond to lawful requests from government authorities, protect the rights, property, or safety of SwiftSync, our users, or the public, investigate fraud, abuse, security incidents, or violations of our Terms of Use, or as part of a merger, acquisition, business restructuring, or sale of assets. Service providers engaged by SwiftSync are contractually required to protect your information and use it only for the services they perform on our behalf.
8. Third Party Services
The Services may integrate with or link to third party platforms, payment providers, cloud hosting services, analytics providers, communication services, or other external applications. These third party services operate under their own terms and privacy policies. SwiftSync is not responsible for the privacy practices, security, availability, or content of any third party service. Your use of such services is entirely at your own risk.
9. Data Retention
We retain your information only for as long as necessary to provide the Services, fulfill contractual obligations, resolve disputes, enforce our legal rights, comply with applicable laws, maintain business records, or protect the security and integrity of our platform. When your account is deleted, we will make reasonable efforts to remove or anonymize your personal information within a commercially reasonable period, unless a longer retention period is required by law or legitimate business purposes.
10. Information Security
SwiftSync implements reasonable administrative, technical, and organizational safeguards designed to protect your information from unauthorized access, disclosure, alteration, misuse, or destruction. These measures include encrypted communications, secure authentication, access controls, cloud security, backup systems, and continuous monitoring where appropriate. Although we take reasonable steps to protect your information, no system or network is completely secure. We do not guarantee that our Services will be free from cyber attacks, unauthorized access, hardware failures, software defects, or other security incidents. You use the Services at your own risk.
11. International Data Transfers
Your information may be processed or stored on servers located in countries other than your own. By using the Services, you consent to the transfer, processing, and storage of your information where required for the operation of the Services. SwiftSync will take reasonable steps to ensure your information receives an appropriate level of protection.
12. Your Privacy Rights
Subject to applicable law, you may request access to your personal information, request correction of inaccurate information, request deletion of your account and eligible personal information, withdraw consent where processing is based on consent, or request a copy of the personal information you have provided. Certain information may be retained where required by law, for security purposes, to resolve disputes, enforce our legal rights, or maintain essential business records.
13. Children's Privacy
The Services are intended for users who are at least 18 years of age or the legal age of majority in their jurisdiction. We do not knowingly collect personal information from children. If we become aware that personal information has been collected from a child in violation of applicable law, we will take reasonable steps to remove such information.
14. Changes to this Privacy Policy
SwiftSync reserves the right to update or modify this Privacy Policy at any time. Any revised version becomes effective when published through our website, application, or other official communication channels. Your continued use of the Services after the updated Privacy Policy becomes effective constitutes your acceptance of the revised Policy.
15. Contact Us
If you have any questions, requests, or concerns regarding this Privacy Policy or the handling of your personal information, please contact us.
SwiftSync Technologies Website: [www.swiftsync.tech](http://www.swiftsync.tech) Email: [support@swiftsync.tech](mailto:support@swiftsync.tech)
By using the Services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.