Terms of Use
The agreement governing use of SwiftSync websites, applications, cloud functions, AI tools, and related services.
These Terms of Use ("Terms") form an agreement between the user and SwiftSync Technologies ("SwiftSync", "we", "our", or "us"). By creating an account, selecting acceptance, or using the Services, the user agrees to these Terms. A user who does not agree must not use the Services.
1. Services
SwiftSync provides acoustic engineering, audio processing, swiftlet-farm records, monitoring, environmental analysis, mapping, weather information, AI assistance, reporting, synchronisation, and related digital tools through its website, Android application, Windows application, and cloud services. Available features depend on release, platform, plan, region, device, permissions, and technical availability.
2. Eligibility
Users must be at least 18 years old or the legal age of majority in their jurisdiction and must have authority to enter this agreement. Users must comply with laws applying to their farm, recordings, wildlife, construction, equipment, data, and use of the Services.
3. Accounts and Authentication
Users must provide accurate information, protect account access, and promptly report suspected misuse. Accounts must not be sold, transferred, shared outside supported account functions, or used to impersonate another person. SwiftSync may require identity or account verification for security, support, data export, or deletion.
4. Licence to Use the Services
SwiftSync grants the user a limited, revocable, non-exclusive, non-transferable, non-sublicensable licence to use the Services for lawful personal or business farm operations according to the selected access level. No ownership of SwiftSync software, source code, models, designs, documentation, trademarks, presets, or other intellectual property transfers to the user.
5. User Content and Ownership
Users retain ownership of audio, images, farm records, reports, map entries, prompts, and other content they submit. Users grant SwiftSync a limited, non-exclusive, worldwide, royalty-free licence to host, store, process, analyse, transmit, back up, display, and return that content only as needed to provide, secure, maintain, and troubleshoot the Services.
Users must own the submitted content or hold all required permissions. Users must not upload unlawful, infringing, malicious, deceptive, confidential, or harmful material without lawful authority.
6. Audio, Image, and Farm Data Responsibility
Users must review imported audio, processed sound, measurements, nest counts, farm coordinates, equipment records, harvest data, reports, and exports before operational use. Device quality, microphone response, camera position, image lighting, obstruction, calibration, background noise, room conditions, user input, and file quality affect results.
Users must maintain independent copies of important farm, audio, image, harvest, and equipment records. Cloud synchronisation and backup functions do not replace the user's own business continuity plan.
7. AI and Analytical Results
SwiftSync AI Consultant responses, nest counts, acoustic analysis, presets, environmental predictions, mapping assessments, weather information, calculations, scores, and recommendations provide decision support. Results may be incomplete, delayed, outdated, or incorrect. Users must independently verify results before construction, equipment, harvest, financial, safety, biological, legal, or operational decisions.
SwiftSync does not provide veterinary, engineering-licensing, legal, financial, investment, or government-regulatory advice. Where professional approval is required, the user must obtain it from a qualified local professional.
8. No Performance Guarantee
SwiftSync does not guarantee swiftlet attraction, entry, nesting, reproduction, occupancy, harvest quantity, nest quality, income, profit, equipment performance, site suitability, predator avoidance, environmental conditions, or farm success. Biological behaviour and farm outcomes depend on factors outside SwiftSync's control.
9. Mapping, Location, Weather, and Sensors
Map coordinates, distances, compass directions, nearby features, weather information, incident markers, sensor readings, and environmental conclusions depend on user input, device hardware, calibration, connectivity, and external data providers. Users must verify critical positions, boundaries, hazards, forecasts, and measurements in the field.
10. Acceptable Use
Users must follow the Acceptable Use and Enforcement Policy. Prohibited conduct includes reverse engineering, unauthorised copying, security bypassing, credential sharing, malicious uploads, unauthorised access, fraud, copyright infringement, interference with the Services, automated abuse, and illegal use.
11. Sharing Functions
Where a supported function permits sound, report, farm, or client sharing, the sender remains responsible for recipient selection, legal authority, confidentiality, and content accuracy. A recipient must not redistribute confidential content without permission. SwiftSync may restrict or remove shared content and apply appropriate reporting and enforcement controls.
12. Beta and Early-Access Functions
Beta, testing, preview, and early-access functions remain under development and may contain defects, change, stop operating, produce incomplete results, or lose data. SwiftSync may modify or withdraw such functions without guaranteeing continued availability. Users should not rely on beta functions for critical operations.
13. Plans and Future Paid Subscriptions
All plans are offered at no charge while public subscription billing remains inactive. No automatic renewal or payment obligation applies until a separate paid offer is clearly presented and accepted through an approved billing system.
Before paid subscriptions launch, SwiftSync will publish the applicable price, billing period, included functions, renewal terms, cancellation method, trial terms, refund position, taxes, and effect of cancellation. Those updated terms will apply only after the user accepts or purchases the paid offer.
14. Third-Party Services
The Services may rely on authentication, hosting, AI, mapping, weather, operating-system, app-store, communication, analytics, and other third-party services. Third parties operate under their own terms. SwiftSync is not responsible for a third party's independent service, outage, data, decision, or content, but remains responsible for its own obligations under applicable law.
15. Availability and Changes
SwiftSync aims to provide reliable Services but does not promise uninterrupted, error-free, or permanent availability. Maintenance, security, provider incidents, network failures, device limitations, legal requirements, and product changes may affect access. SwiftSync may add, modify, restrict, or discontinue functions and will provide reasonable notice for material changes where appropriate.
16. Suspension, Enforcement, and Appeals
SwiftSync may warn, restrict, suspend, or terminate an account or function for a material Terms violation, security risk, fraud, infringement, unlawful conduct, repeated abuse, or legal requirement. Where appropriate, SwiftSync will provide the reason and an appeal route. Details appear in the Acceptable Use and Enforcement Policy.
17. User Termination and Account Deletion
Users may stop using the Services at any time. Account deletion is available through Settings > Account > Delete Account and through https://swiftsync.tech/account-deletion. Deletion affects associated data as described in the Privacy Policy and Account and Data Deletion Policy.
18. Intellectual Property
SwiftSync software, source code, interfaces, branding, trademarks, documentation, proprietary content, system designs, and service technology belong to SwiftSync or its licensors. Except for the limited user licence, no rights are granted. Copyright complaints follow the Copyright and Takedown Policy.
19. Disclaimers
To the maximum extent permitted by law, the Services are provided on an "as available" basis. SwiftSync disclaims implied warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, uninterrupted operation, and compatibility where such disclaimers are legally permitted. Nothing in these Terms excludes rights that applicable consumer law does not permit parties to exclude.
20. Limitation of Liability
To the maximum extent permitted by law, SwiftSync is not liable for indirect, incidental, special, exemplary, punitive, or consequential loss, including loss of profits, revenue, business opportunities, goodwill, farm production, or data. SwiftSync's total liability arising from the Services will not exceed the amount the user paid SwiftSync for the affected Service during the twelve months before the event. If the user paid nothing, the cap is SGD 100.
Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, wilful misconduct, breach of obligations that cannot lawfully be excluded, or any liability whose exclusion is prohibited by law. Any exclusion or limitation applies only to the extent that it satisfies applicable Singapore-law requirements, including any requirement of reasonableness.
21. User Responsibility for Claims
To the extent permitted by law, a business user agrees to reimburse SwiftSync for reasonable losses, liabilities, and costs arising from the user's unlawful content, infringement, fraud, unauthorised access, or material breach of these Terms. This clause does not apply to the extent a loss was caused by SwiftSync.
22. Governing Law and Disputes
These Terms are governed by Singapore law. The courts of Singapore have exclusive jurisdiction, except where mandatory consumer law gives a user the right to bring a claim elsewhere. Before formal proceedings, each party should provide written notice and allow 30 days for a good-faith attempt to resolve the dispute.
23. General Terms
These Terms, the Privacy Policy, Acceptable Use and Enforcement Policy, Copyright and Takedown Policy, and any accepted plan terms form the entire agreement concerning the Services. If one provision is unenforceable, the remaining provisions continue. Failure to enforce a term is not a waiver. Users may not assign their rights without written consent. SwiftSync may assign these Terms as part of a restructuring, financing, merger, acquisition, or transfer of the Services. Neither party is responsible for delay caused by events beyond reasonable control, subject to payment and legal duties. Clauses intended to continue after termination remain effective.
24. Changes and Notices
SwiftSync may update these Terms for legal, security, provider, or product changes. SwiftSync will provide reasonable advance notice of material changes. Where a change materially affects user rights, obligations, fees, data processing, or dispute terms, SwiftSync may require renewed acceptance before continued use.
25. Contact
Service operator: SwiftSync Technologies. Principal country of operation: Singapore. Website: https://swiftsync.tech. Support: support@swiftsync.tech. Legal and privacy contact: privacy@swiftsync.tech.