Account and Data Deletion Policy
How users request deletion of a SwiftSync account and associated personal data.
This Policy explains account and data deletion for SwiftSync AI Acoustic & Monitoring. It supports the in-app and external deletion pathways required for an Android application that permits account creation.
1. In-App Deletion
- Open SwiftSync and sign in.
- Open Settings.
- Select Account.
- Select Delete Account.
- Review the data-deletion summary.
- Confirm the request using the available account-verification method.
- Submit the deletion request.
Temporary deactivation, sign-out, or deletion of the app from a device does not delete the account. Users must complete the Delete Account process to remove the account and associated eligible data.
2. External Deletion Request
A user who cannot access the application may request deletion at https://swiftsync.tech/account-deletion or by emailing privacy@swiftsync.tech from the account's registered email address. The public deletion page must remain accessible without installing or signing into the application.
3. Identity Verification
SwiftSync may verify the request through the registered email address, an authenticated session, or another proportionate method. Verification protects users from unauthorised deletion. SwiftSync will not request a third-party OAuth password.
4. Data Covered by Account Deletion
- Firebase Authentication account identifier and SwiftSync account profile
- Associated ranch profiles, ranch coordinates, map markers, floors, equipment, measurements, harvest records, and monitoring history
- Uploaded audio, cloud sound backups, acoustic results, presets, and processing records
- Images submitted for supported analysis and associated results
- AI Consultant history and AI reports linked to the account
- Synchronisation records, device links, notification tokens, and user preferences
- Eligible support, sharing, and service records linked to the account
5. Information That Might Be Retained
SwiftSync may retain limited information where required for security, fraud prevention, legal compliance, dispute resolution, enforcement, record integrity, or defence of legal claims. Retained records are restricted to the relevant purpose and period. SwiftSync does not retain active account data merely to avoid completing deletion.
6. Processing Periods
- Acknowledgement or verification request: targeted within 7 days
- Eligible active account data: targeted for deletion or irreversible anonymisation within 30 days after successful verification
- Residual encrypted backups: targeted to expire within 90 days after active deletion
- Records lawfully retained for security, legal, fraud, or dispute purposes: retained only for the period required for that purpose
7. Effect of Deletion
- Account access ends and associated cloud functions stop.
- Deleted content and records might not be recoverable.
- Files previously exported to a user's device remain under that user's control.
- Content intentionally shared with another authorised user may remain in the recipient's independent records where deletion is not legally or technically attributable to the deleted account. SwiftSync will remove linked copies under its control where required.
- Deleting the account does not automatically cancel a future external subscription unless the applicable billing system confirms cancellation. No paid subscription is active as of this Policy's effective date.
8. Data Deletion Without Full Account Deletion
Where supported, users may delete individual ranches, audio files, images, map markers, reports, AI conversations, or other eligible records without deleting the full account. Users may also contact privacy@swiftsync.tech for a specific privacy request.
9. Appeals and Complaints
A user who believes a deletion request was not completed properly should contact privacy@swiftsync.tech and include the registered email address, request date, and reference number if available. SwiftSync will investigate and respond according to applicable requirements.
10. Contact
Service operator: SwiftSync Technologies. Principal country of operation: Singapore. Account and privacy requests: privacy@swiftsync.tech. General support: support@swiftsync.tech. Website: https://swiftsync.tech.